It depends on the type of print you are selecting i.e. a fine art print will be printed within 2 days of the order being placed however larger prints in other mediums will be printed by our preferred supplier.

Absolutely, We are located in Tuross Heads, NSW. you are more than welcome to pick up your order; just select ‘pick up’ upon check out and we will let you know when your order is ready and the address on where to collect

We sure do, If you are looking for a specific location; there is a good chance we have it in our large library of image and if not, we would be happy to go and take a few shots if the location is local. Get it contact with us via the contact us page

PLEASE NOTE- The deposit is 100% non-refundable

Cancellations And Changes

As we manufacture to order, unfortunately we're unable to cancel or make changes (including print selection and size) once your order has been placed. Up and until your order has been dispatched, we can update your email and shipping address if required. As we endeavour to send orders as quickly as possible, requests for address changes need to be made as soon as you can.

Change Of Heart

All print products sold by Ocean View Photography are made to order, unfortunately we do not offer refunds or exchange due to change of heart. We recommend taking your time to select the perfect print for your space - or feel free to ask us for advice if you would like a second opinion! Similarly, please ensure you measure up carefully. A great trick is to cut a sheet of paper to the exact size of print that you're considering and blue-tack it to the wall. This will give you a really good sense of how the print will look in your space. This includes prints cropped to a different size and/or prints with colour modifications as requested.

Refund on Prints

All sales are final & Non-Refundable. Please be sure to check your order specifications carefully. Your orders of prints are custom sized & printed to your specifications as noted on your order. Because of the customer print on demand nature of these orders, my print provider does not accept any exchanges or refunds on orders of prints. If there are obvious errors in your order, please contact me immediately. I will do my best to resolve any issues you may have with orders that you have received that do not match your order specification as listed on your order.

Gift Cards

Gift cards cannot be returned.

DISCLAIMERS:

• All sales are final after 14 days from receipt.

• Ocean View Photography reserves the right to make any amendments to this policy at any time. Notification of any changes will be published on this page. If you have any inquiries regarding cancellations or any of our other policies please Contact us on info@oceanviewphotography.net.au

• If you have any inquiries regarding cancellations or any of our other policies please Contact us on info@oceanviewphotography.net.au

Please note that the following reasons are NOT covered by our Return Policy, and we are not liable for these issues.

• Products are damaged by misuse, mishandling, or poor maintenance.

• Personal Reasons due to changed mind, personal taste, etc.

• Personalized items are one-of-a-kind, it cannot be returned unless it is defective or damaged.

Damage in Transit

You will have only 14 days from the date of receipt to submit a claim regarding prints or puzzle damaged or flawed as a result of shipper mishandling. You will be required to sign for delivery from the shipper so be sure to check the package for any noticeable damage. In the case of a damaged shipping container, please try to notify the shipper upon receipt, if possible. Even better, take a photography of the delivery person holding the damaged parcel. If the damage is excessive, you have the right to notify the shipper at the delivery time or to refuse shipment if it is obvious the package is damaged.

If you accept the shipment it is imperative that you first, take pictures of the package damage before opening and unpacking. If you open the package & find no damage to the contents you are good to go. If, upon close inspection, you find that the print or puzzle is damaged as a result of shipper mishandling please take pictures of the damaged art. Photograph it in such a way so that the damage is visible. Contact the shipper regarding your damaged parcel.

Compensation for lost or damaged items by Australia Post. If your package is sent through Australia Post a tracking number is provided to enable the buyer to track their delivery. If your parcel arrives & damaged then please refer to Australia Post terms & conditions & details on claiming compensation for your item.

Once I receive my print order in the round hard cardboard shipping tube what is the best way to look at it?

There are important consideration to take into account when you un-package one of my art prints. These type of prints need to be handled carefully. Especially if they are fairly large. In my opinion, its best to take it to your framer right away and have them un-package it and unroll it. They know about the proper handling of artwork.

If you decide to un-package your art print on your own here are some very important handling instructions. First, you need to have a large enough flat table or area to handle unrolling the art print. The print itself is rolled up in a paper sleeve and packed into the hard cardboard shipping tube. When you pull the rolled print out of the tube, the print will have a “roll memory” to it, and it is important you unroll it properly or you may damage or kink your art. The paper is fairly thick, heavy and durable.

Be sure to lay the roll on the flat area and un-tape the end of the paper roll. Unroll it slightly until you see the art. At this point, you need to weigh down the first visible part of the print on the corners so the corners will stay flat on the table. Two or three heavy hardbound books are perfect for this. Once the corners are weighed down you can gentle unroll the rest of the print to reveal & inspect your beautiful art print? Do not let go as it may snap roll back onto itself and possibly cause damage. I trust you will be overjoyed with your decision to purchase. Now gently roll the print back up in a small enough diameter to fit back into the tube so you can take it to your framer.